Contact Information

NEW International Students: Starting January 22, 2024, international students studying at the undergraduate level will need a provincial attestation letter as part of their study permit application package. Find out more about this new requirement.

We are currently experiencing a high volume of calls and e-mails (wait times are higher than usual). We thank you for your patience as we answer enquiries as quickly as we can.

For the fastest service at this time, please visit in person on Wednesdays between 10 am - 4 pm.

Notice: Fraudulent text messages have been circulating to students with a link to pay their deposits. Please note that York University does not solicit payments or send payment notices via SMS text messaging. Learn how to protect yourself from frauds and scams, and contact Admissions if you suspect fraudulent activity.

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Warning about fraudulent offers of admission and scholarships

York University is aware that fraudulent third parties are misrepresenting themselves as agents, staff, or officers of the University and extending fraudulent offers of admission and scholarships to students. Protect yourself by understanding how York University does and does not communicate with students.

Our team of Student Support & Advising Representatives provide guidance and insight on the following:

  • Admission requirements
  • Academic upgrade for students who do not meet admission requirements
  • Application deadlines
  • Documentation required
  • Language proficiency requirements

Contact us via the methods listed below:


Drop-in support is now available for students seeking answers to Student Support & Advising services. Students will be seen on a first-come, first-served basis.

Note: For all OSAP inquiries, please ensure that you have uploaded your OSAP documents directly to your OSAP account.

How to use QLess:

QLess app
  1. Download the app on your smartphone from Google Play or the Apple App Store.
  2. Open the app and search for Office of the University Registrar (OUR) at York University.
  3. Choose the queue called Office of the University Registrar (OUR) - In-Person Service, Student Support and Advising.
  4. Enter your phone number where a SMS text message can be received.
  5. Once you are in the queue, you will receive an SMS text confirmation advising you to see one of our service desks.
Web portal

If you cannot access the QLess app, then you can also join the queue through this web portal.

  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called Office of the University Registrar (OUR) - In-Person Service, Student Support and Advising.

Text SMS number 647-492-8395. Text SMS Keyword yuregistrar (standard text messaging rates will apply)

QLess Hours of Operation: (in-person)

  • Mondays, Tuesdays and Thursdays: 9 a.m. to 4 p.m.
  • Wednesdays: 10 a.m. to 4 p.m.
  • Fridays: 9 a.m. to 3 p.m.

QLess Hours of Operation: (virtual)

  • Monday, Tuesdays and Thursdays : 9 a.m. to 3 p.m.
  • Friday: 9 a.m. to 2 p.m.

Location:

Bennett Centre for Student Services, 1st Floor
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA


  • We are currently experiencing high queue volumes on all our contact channels.
If you have applied and have questions, for additional information, check out the Applied Page.

Some faculty representatives are better suited to answer your questions about specific programs.

Please visit the following faculty websites for further information on the following programs:

Address

York University
Office of Admissions
Bennett Centre for Student Services
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA

Applicants to both Keele and Glendon can send their documents to the above address.

Graduate Students - Mail or courier completed application package to:

Mail

York University
Office of Graduate Admissions
P.O. Box GA2300
4700 Keele Street, Toronto, ON
Canada M3J 1P3

Courier

York University
Office of Graduate Admissions
W322 Bennett Centre for Student Services
4700 Keele Street Toronto, ON Canada M3J 1P3

QLess/Zoom Live Connect - Hours of Operation:

  • Monday, Tuesday, Thursday, Friday: 9 a.m. to 12 p.m. (noon)

You must use QLess to connect with a Live Agent via Zoom.

Please read all of the instructions below:


How to use QLess:

QLess app
  1. Download the app on your smartphone from Google Play or the Apple App Store.
  2. Open the app and search for Office of the University Registrar (OUR) at York University.
  3. Choose the queue called Office of the University Registrar (OUR) - Zoom - Virtual Service, Student Support and Advising.
  4. Enter your phone number.
  5. You will receive a text message (not an email) with a Zoom ID and password.
  6. Go to zoom.us/join and enter that Zoom ID and password to access the video call.
Web portal

If you cannot access the QLess app, then you can also join the queue through this web portal.

  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called Zoom - Virtual Service, Student Support and Advising.
  4. You will receive a text message (not an email) with a Zoom ID and password.
  5. Go to zoom.us/join and enter that Zoom ID and password to access the video call.

Our phone systems are currently experiencing technical issues, leading to longer wait times than usual. If you receive a message indicating that we are closed during our regular hours, it means we have reached maximum call capacity. Please hang up and try again later, or connect with us in person or via Zoom. Thank you for your patience.

Phone Number: 416-872-9675

Telephone Hours:

  • Mondays, Tuesdays, Thursdays and Fridays: 9 a.m. to noon
  • Wednesdays: 10 a.m. to 2 p.m.

Please note:

  • Due to higher than usual volume our wait-times range from 20mins – 1 hour (optimal times are between 10:00 to 11:30 a.m.).
  • Please note that the ability to wait in a queue for an available Student Support & Advising representative is not currently enabled. If all representatives are already on calls, you will hear a busy signal on the line. Please hang up and try again later.